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Customer Service

Mission Statement

Our mission is to offer products and services that best meet our clients’ needs, delivered by friendly, experienced, attentive, and efficient professionals who listen.

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Our Commitment to You

We are committed to staying current and being able to anticipate future trends and advances in the industry as well as client requirements.

To further this initiative, we are constantly working with companies in the forefront of the talent and learning management industry researching upcoming trends within the employee performance domain. 

We offer you decades of experience and measurable results.

How We are Different

There are distinct features, other than our technology, that set us apart.

The one we hear most from clients is that our team has deep product knowledge and a caring, professional approach to the implementation process. 

At Drake, we strive to understand our clients’ needs and requirements.

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We leverage our many years in business as a world leader in recruiting, training, and testing solutions to guarantee your successful implementation.

Our approach to any implementation is to make it as seamless and worry-free as possible for our clients. We set expectations at the start of the project and discuss any concerns that you may have.


The implementation process is the honeymoon phase of our relationship, and we hope to use this as our foundation to a life-long relationship with you.

Implementations can be done in a matter of days or weeks.  We tailor each to go at your speed.


We take a phased approach to your implementation following a project plan.  We  always work within a comfortable time frame for you and your team.


Online help is available 24/7 for all LMS modules that you want to start using right away.

You may self-train at no additional charge (including the use of our sandboxes), or get personalized live, web-based training if desired.  Visit our pricing page for more information!



General admin support to answer questions about your functional and operational LMS is available to you at no additional cost.

You can reach us by phone or email during normal working hours or log a support ticket. 


Whatever your learning and training needs are, our Exponential Impact LMS by Drake team is always here to serve you and help you reach your goals in the most effective and efficient way possible.

Please review our short Customer Service Video

How may we serve YOU?